Help Scout PBC
- Aliases / services
- Help Scout / Help Scout Inc. / HelpScout / helpscout.com / Help Scout PBC
- Official website
- https://www.helpscout.com/
Sources identifying the operating company
Each response applies only to its stated service scope. “Not listed” does not mean unpatched or unaffected.
Response status by service
Help Scout
- Response status
- PHP update applied
- Response information checked
- 2026-10-27
Current re-audit: Source inaccessible; on hold · Research date: 2026-10-28
Customer support service with shared inboxes and help centers.
The 21 October article says the released PHP fix was applied to its infrastructure and no exploitation was found. Subprocessor review continues.
Scope: Applies to Help Scout infrastructure; it does not establish completion of every subprocessor review.
Some official sources could not be retrieved. Reverification remains on hold and the previous verification date is retained.
What users should do
Follow Help Scout updates.
Official service URL
Source URLs
- Help Scout and PHP2Shellhttps://docs.helpscout.com/article/1802-help-scout-and-php2shellResponse evidence
- https://www.helpscout.com/company/legal/terms-of-service/https://www.helpscout.com/company/legal/terms-of-service/Service and operation documentation
Related official sources
- Help Scout and PHP2ShellOfficial notice
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