ROHTO Pharmaceutical Co., Ltd.

Companies / web services

Aliases / services: ROHTO Pharmaceutical Co., Ltd. / ロート製薬株式会社 / 乐敦制药株式会社
Official website: https://www.rohto.co.jp/

Sources identifying the operating company

https://www.rohto.co.jp/news/whatsnew/2026/0915_01

Each response applies only to its stated service scope. “Not listed” does not mean unpatched or unaffected.

Response status by service

Mail-order customer support and management

Response status: Not listed
Response information checked: 2026-10-30

Current re-audit: Related incident verified; PHP connection not stated · Research date: 2026-10-30

The September 15, 2026 update reports possible unauthorized acquisition of mail-order call recordings, associated information and customer-management data. Scope, counts and affected individuals remained under investigation; no major business impact was confirmed. It reported to the privacy regulator and added a dedicated inquiry form October 22.

Scope: A PHP connection and response to the current PHP vulnerabilities are not listed.

What users should do

Do not provide card data, PINs or passwords for supposed repeat payments, refunds or verification. Use the official dedicated contact, not links or numbers in suspicious messages.

Official service URL

https://www.rohto.co.jp/

Source URLs

2026-09-15 Official Mail-order customer support and management noticehttps://www.rohto.co.jp/news/whatsnew/2026/0915_01Service and operation documentation

Related official sources

2026-09-15 Official Mail-order customer support and management noticeOfficial notice; link to this PHP incident unconfirmedConfirms scope, chronology and user guidance.