PHP Vulnerability Responses by Company

Enhancesoft

Global cloud / infrastructure
Aliases / services
osTicket / SupportSystem / オーエスチケット / エンハンスソフト / Enhancesoft
Official website
https://osticket.com/

Each response applies only to its stated service scope. “Not listed” does not mean unpatched or unaffected.

Response status by service

osTicket self-hosted

Response status
Not listed
Response information checked
2026-10-27

Current re-audit: Official sources searched; no response found · Research date: 2026-10-27

Provider of the osTicket PHP support-ticket system.

Official releases and the blog were reviewed, but no specific response to these CVEs was found. PHP 8.2–8.4 support for 1.18.4/1.17.8 is compatibility information.

Scope: June application fixes are not proof of remediation for October's PHP2Shell vulnerabilities, nor of patching on the separate SupportSystem service.

What users should do

Apply fixed PHP packages from a compatible branch, align application/plugins/language packs as needed, and test email retrieval, OAuth2 and ticket creation.

Official service URL

Source URLs

  1. https://osticket.com/osticket-v1-18-4-v1-17-8-available/https://osticket.com/osticket-v1-18-4-v1-17-8-available/Service and operation documentation
  2. osTicket releases and PHP requirementshttps://osticket.com/category/releases/Service and operation documentation
  3. https://osticket.com/blog/https://osticket.com/blog/Service and operation documentation
Related official sources
  1. osTicket releases and PHP requirementsOfficial information directory

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